AMI Deployment Tool – Operator Console

This course provides training on how to use the Operator Console to dispatch metering work. Participants will be trained on dispatching service orders to field crews for data collection and service order completion.

Course Duration

4 hours

Who Should Attend

Western Power personnel and external contractors (Netspark) who schedule and dispatch metering work.


Participants must have a basic understanding of how to use a Toughpad and basic computer literacy skills.
A Basic use of Toughpad (2hr) course is available and must be completed prior to attending this course, for participants with no experience with computers or Toughpads.

Learning Outcomes

As a result of attending this training, participants should be able to

  • Demonstrate an understanding of the ‘Execute Work’ business process
  • Demonstrate an understanding of roles and responsibilities for the business process
  • Configure Operator Console for local or required use
  • Log on and navigate Operator Console to:

***Schedule/plan work and dispatch service orders to field workers
***Takeback jobs
***Deallocate crew, and reassign service orders
***View service order information (e.g. forms)
***View and reopen completed jobs
***Understand and follow process for Type 1 Obligations and Safety Controls

  • Access help when required

PPE/PPC & Equipment Requirements

PPE Level 0 including:

  • long-sleeved shirt and long trousers
  • enclosed, flat footwear (must provide full protection of foot, ie not sneaker or canvas shoes)

For more information about Western Power PPE requirements view the Western Power PPE Procedure


Practical assessments are included in the course.
Participants will need to demonstrate the required knowledge and the necessary practical skills in line with the learning outcomes.
Participants will not be considered to have completed this course until all assessments have been completed to a satisfactory level.

Additional Information

Toughpads upgraded with Windows 10 and Operator Console app downloaded on the device, are required for training.

This course has no current classes. Please the waiting list.