AMI Deployment Tool – Universal Field Client

This course provides training on how to use Universal Field Client (UFC) to access and complete service orders for Metering.

Participants will be trained on dispatching service orders to field crews for data collection and service order completion.

Course duration

5 hours

Suitable for

  • Western Power Field Crew and external contractors (Netspark) who complete service orders for Metering, in the field.

Course includes

At the end of this training, participants should be able to:

  • Demonstrate an understanding of the ‘Execute Work’ business process
  • Demonstrate an understanding of roles and responsibilities for the business process
  • Navigate the basic functionality of UFC on the toughpad device
  • Use UFC to:

Complete mandatory fields and capture data
Understand job statuses, warnings and alarms
Assess job site and execute work based on instructions
Understand reallocation of jobs and no work/actions
Access and complete required job forms
Record GPS location
Use camera and upload photos
Add and use forms and attachments

  • Access help when required


Participants must have a basic understanding of how to use a Toughpad and basic computer literacy skills.
A Basic use of Toughpad (2hr) course is available and must be completed prior to attending this course, for participants with no experience with computers or Toughpads.

What to wear

PPE Level 0 including:

  • long-sleeved shirt and long trousers
  • enclosed, flat footwear (must provide full protection of foot, ie not sneaker or canvas shoes)

For more information about Western Power PPE requirements view the Western Power PPE Procedure


Practical assessment

Additional Information

Toughpads upgraded to Windows 10, and Mobile Device app downloaded on the device, are required for training.
Data and training environment must be refreshed prior to training delivery.

This course has no current classes. Please the waiting list.