Incident Cause Analysis Method (ICAM) - Lead Investigator Course

This 2 day course focuses on how to turn an essentially negative event – an incident – into a positive, culture changing force.
The course includes:

  • An introduction to systemic investigations and to understanding human error in the context of organisational systems
  • Data gathering methods including witness interviewing
  • Data organisation methodologies (timeline and fault tree processes)
  • Data analysis using the ICAM model
  • Development of corrective and preventative measures
  • Practical application of incident investigation tools in case studies

Note: This course is delivered by a third party training provider.

Who should attend

Area managers and leaders within Western Power who will lead or facilitate low level event investigations and will be called upon to participate in high level events and then lead when experienced.

Learning outcomes

Upon completion of this course participants will be able to:

  • Lead / facilitate the investigation of significant incidents
  • Provide support and advise on investigation quality issues
  • Recognise the need for an investigation
  • Understand the 10 elements of an investigation
  • Lead the investigation of an incident and collection of data
  • Interview victims and witnesses
  • Differentiate human error types and violations
  • Understand ICAM incident causation model
  • Apply ICAM to determine root causes of incidents
  • Make recommendations to prevent recurrence and reduce risk



This course has no current classes. Please the waiting list.